Guide patients through their pharmacy benefits while building your career from home.
About UnitedHealth Group
UnitedHealth Group, through its OptumRx division, is trusted by more than 65 million people for prescription drug support. We combine compassion with technology to deliver seamless care and healthier outcomes. Our team culture values diversity, growth, and innovation while giving you the tools to succeed.
Schedule
- Full-time (40 hours per week)
- Remote (work from anywhere in the U.S.)
- Shifts available Sunday–Saturday, 10:30 am – 10:00 pm CST
- Must be flexible to work any 8-hour schedule during business hours
- 5 weeks of paid training (Monday–Friday, 8:30 am – 5:00 pm CST, cameras required)
What You’ll Do
- Take 50–70 inbound calls daily from customers about prescriptions and benefits
- Answer eligibility, claims, and order status questions
- Schedule deliveries for prescriptions when needed
- Guide callers on plan usage, formulary, premiums, and benefits
- Research and resolve complex issues across multiple systems
- Document all interactions clearly in company systems
- Make outbound calls when needed to resolve issues with pharmacies, providers, or customers
What You Need
- High School Diploma/GED (or equivalent work experience)
- 18 years or older
- Customer service experience in a call center setting
- Strong computer navigation skills with ability to use multiple screens
- Flexibility to work shifts within 10:30 am – 10:00 pm CST, including some weekends and occasional overtime
Preferred Qualifications
- 1+ years in a customer service, office, or pharmacy-related environment
- Pharmacy background or familiarity with prescription processing
- Experience thriving in a fast-paced environment
Telecommuting Requirements
- Secure home workspace separate from shared areas
- Ability to maintain confidentiality of sensitive information
- Must live in a location with UnitedHealth Group-approved high-speed internet service
Compensation & Benefits
- Hourly pay: $16.00 – $27.69 (based on experience and location)
- Medical, dental, vision, and comprehensive benefits package
- 401(k) with company contribution and stock purchase program
- Incentives, recognition, and career development opportunities
Why Join Us
At OptumRx, you’ll be part of a mission-driven team improving access to pharmacy care nationwide. Here, your compassion and skills directly impact patient health and well-being.
Happy Hunting,
~Two Chicks…