Job Description
Pharmacy Member Service Representative/Scheduler
Remote
Equity Staffing is searching for several Remote Pharmacy Member Service Representative/Scheduler. This position is with a Fortune 500 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!
Position is 100% Remote
Specific Duties:
- This role involves working in a call center environment making outbound calls to engage members in order for pharmacists to complete consultations. In addition, to working in a matrix team environment to complete daily operational tasks that provide support for the overall maintenance of the Clinical Engagement Services Center
- Schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center
- Document provider feedback in clinical database
- Manage various incoming fax queues to ensure all provider feedback is appropriately captured
- Report PHI related incidents in a timely manner and in accordance with HIPAA requirements
- Document and store all returned mail based on standard operating procedures
- Provide outstanding customer service to all inbound / outbound calls
- Perform miscellaneous auxiliary functions essential to the efficient operation of the department
- Collaborate in various department meetings and forums to enhance processes and share tips to increase workflow efficiency
- Participate in User Acceptance Testing for projects that impact the Clinical Engagement Services Center
- Other duties as assigned by Operations Team Manager
Must have qualifications/experience:
- High school education or equivalent experience.
- Call center experience
- Medical Scheduling Experience
- Experience working remotely/independently within a cross functional team environment, self-directed with excellent organizational skills.
- Ability to navigate approved platforms and multi-task using multiple databases/platforms, and applications. Competent use of computers/technology.
- Medical terminology knowledge
- Experience working in a fast paced team environment
- Great Multitasker
- Positive Attitude
- Good Typing Skills
- Great Customer Service Skills
- Attention to Detail
- Strong Organizational Skills
- Effective communication skills both written and verbal
- Strong computer skills
- Proficient in Microsoft Office Suite of Tools.
- Critical thinking skills.
- Ability to work with others