Job Description
Title: Pharmacy Support Representative- Work From Home
Location: Wilkes-Barre PA US
Full Time
Category: Call Center
Job Type: WFH Flexible
Salary: 17.00 – 27.16 /hour
This position involves extensive member contact via the telephone. Handles inbound/outbound calls from participants and/or prescribers when needed to process order requests. Ability to research and investigate orders. Research issues sent by Customer Care, Account Managers, National Account Executives, internal customers and Quality Assurance relative to the customer service experience. Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry. Responsible for researching and resolving payment issues. Call to offer direct sale of medications to participants and posting payments to the proper account. Perform required transactions to complete mail order prescriptions. Follow through on standard operating procedures, problem solving and troubleshooting within guidelines. Ability to work under strict turn-around-times.
Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.16
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
PC skills in Windows-based applications Advanced verbal/written communication skills Team-oriented, customer service focused and able to identify process improvements The position may require working an occasional Saturday and or Sunday shift
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
Responsive, reliable and able to express assurance/confidence Ability to express empathy and professionalism Pharmacy Tech certification There may be the possibility of working remotely and this will require a secure room free from noise and distractions, with a closing door and ergonomic-friendly work area (e.g., desk, chair). Will also require the ability to work independently, with minimal direct supervision, trouble-shoot minor system issues and effectively use Office Communicator, email, chat and other social media. Working remotely will require an internet connection and phone line
Education
High School Diploma or equivalent (GED) required; additional education and/or relevant training preferred.