About the Role
Title: Phone Customer Service Representative -Bilingual English & Spanish
Location: Boone United States
Job Description:
This position is for bilingual Customer Service Representatives fluent in English and Spanish. The key responsibilities include handling customer inquiries, providing exceptional service, processing payments, updating accounts, and engaging in up-selling through various communication channels such as phone, email, and chat. The company offers computer equipment and paid training.
The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton and Wilton. The remote option requires a noise-free workspace and high-speed internet.
You must live within the state of Iowa, preference within 60 miles of 1 of our locations.
Skills You Need…
Technical Skills
- Strong computer navigation skills and PC knowledge.
Communication Skills
- Passionate about helping others
- Speak in a pleasant tone, retain composure and gain confidence of the customer
- Proficient ability to read, write and speak the English language
Problem Solving Skills
- Identify and anticipate customer needs
- Effectively prioritize work time to ensure productivity standards are achieved
Customer Focus
- Make customers feel valued and appreciated
- Attitude to thrive in a fast paced, challenging, team-oriented culture
- Customer Service background or experience working with people