About the Role
Title: PHONE TRIAGE RN – ACCESS SERVICES
Location: US:WI:MENOMONEE FALLS
Category: Nursing
Job Id: 140325
Job Description:
FTE: 0.625000
Shift: Shift 2
A week: Mon & Tues 1800-0000, Thurs 1630-0100, Fri 1800-0000, Sat and Sun 1530-0000 B week: Wed 1630-0100
Holidays as assigned.
Job Summary:
Responsible for triaging incoming calls to the Froedtert & Medical College of Wisconsin (F&MCW) After Hours Answering Service from patients, caregivers, or other health care providers. Triage RN assesses the patient’s needs and provides appropriate clinical options through the guidance of the triage protocols which may include education regarding immediate care advice and preventative behavior. Patient calls to the After Hours Answering Service are documented using a telephone encounter in Epic, the electronic medical record.
EXPERIENCE DESCRIPTION:
A minimum of five years of clinical experience in acute or ambulatory care is required. Seven or more years of clinical experience in acute or ambulatory care is preferred.
EDUCATION DESCRIPTION:
Professional knowledge of nursing theory and practice at a level normally acquired through completion of a minimum of two years education at an accredited School of Nursing in order to be eligible for licensure as a Registered Nurse is required. Bachelor’s degree is preferred.
LICENSURE DESCRIPTION:
Requires current state of Wisconsin Registered Nurse License or a Multi-state Nursing License from a participating state in the NLC (Nurse Licensure Compact).