Job Description
Plan Manager
locations
- United States-Remote
- Hartford, CT
- Phoenix, AZ
- Boston, MA
- Denver, CO
time type
Full time
job requisition id
JR0025874
Together we strive for everyone’s opportunity towards a better financial future.
Together we stand up for and champion everyone’s access to opportunity. We strive for better together. We advocate for everyone and not against anyone. Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision to be America’s Retirement Company.
Are you ready to join a great company with a winning culture? Start your Voyage Apply Now
****Currently looking to hire 15 Plan Managers in our Small/Mid Market Plan Management organization (includes Corporate TPA, Corporate Bundled and Tax Exempt markets and service models)****
Please Note: Work location for these roles is FLEXIBLE! They allow 100% remote work from home or allow work to be performed in any of our major office locations with a hybrid schedule.
Profile Summary:
Manages all aspects of assigned plans, maintain and enhance relationships with existing clients, and help to contribute to increased profitability. The individual will serve as a single point of contact and provide immediate resolution to customer inquiries through interaction with internal business partners.
Profile Description:
- Services as primary customer contact for assigned plans
- Resolves service and communication issues through direct contact with sponsors, other customers and internal functional units (money in, money out, technical services)
- Participates in relationship management with plan sponsors and customers.
- Collaborates with sales, record keeping and operations staff to ensure plan alignment
- Contributes to product development and process improvement efforts
- Directly resolves complex service and communications issues with customers
- Identifies and assists with plan retention opportunities, sponsors, distribution and TPAs.
- Other duties as assigned.
Knowledge & Experience:
- Bachelor’s degree in Business Administration or equivalent
- 3+ years financial services industry experience
- Customer Services experience/skills
- OMNI experience required
- SPARK/ARPS Certification preferred or completed upon hire
- Series 6 registration can be maintained if applicable
Colorado Residents Only: The salary range for Colorado residents is $50-69k. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to the base salary, Voya offers incentive opportunities based on each role to reward achievement of annual performance objectives. A list of additional benefits can be found on our job posting and on our Voya career page. All benefits are subject to eligibility requirements
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Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan with generous company matching contributions (up to 6%)
- Voya Retirement Plan employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
We are committed to maintaining a diverse workforce. This commitment governs all decisions related to employment, including selection, development and compensation. It also includes an employee’s request for reasonable accommodation. All employees will be treated in a manner free from discrimination or harassment. Voya is committed to providing equal employment opportunities for persons with disabilities, including reasonable accommodation when needed. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please see our resources for applicants with disabilities.