Job Description
Player Support Executive (Japanese)
- REMOTE
- Singapore, United Kingdom
- Player Support
- Full time
Description
RESPONSIBILITIES
- Provide customer support and technical issue resolution (within inbound/desk-bound environment) via email, chat, social media, and other online platforms.
- Handle multiple concurrent chat and email, outbound calls interactions while addressing frequent emails, social media interactions, and other online platforms.
- Identify, troubleshoot, and advise on technical issues in the customer’s computer, mobile app, and/or video game console.
- Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalate real-time issues to client/supervisor.
- Translate documents from Japanese to English and vice versa.
- Perform report and minutes writing in Japanese and/or English.
Requirements
- Prior experience in call-center or customer service-related roles.
- Language proficiency in both English and Japanese (JLPT N3 and above or an equivalent level) in order to liaise with Japanese-speaking associates.
- Able to work on weekends and public holidays on a fixed schedule.
- Possess customer-focused with appropriate urgency to suit operational demands.
- Good time management and work organization skills.
- Meticulous team player with a results-driven personality.
- Proficient in MS Office. Exposure to any CRM tools or systems is highly advantageous.
- Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support.
- Able to solve and analyze information accurately with appropriate speed and guidelines.
- Those without relevant experience (possess an interest in customer service or gaming) maybe considered as well.