Job Description
Title: Portuguese Night Shift Customer Support Agent
Location: Spain
Apply for a Customer Service Agent (Portuguese speaking) – Barcelona, Spain. You will be providing customer support to our clients in the iGaming industry.
We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a Portuguese-speaking Night Shift Customer Support Agent to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry.
Job responsibilities:
- Communicate with our customers via e-mail and live chat
- Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services
- Guide customers through the site and/or mobile phone assisting them in using the various services and products offered
- Work collaboratively with other team members, contribute to our high performance & quality work culture and good working atmosphere
- Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases
Qualifications:
- Previous experience in the Customer Support industry is an advantage
- IGaming knowledge is not required – our in-house learning program is the best entry point into the industry
- Native in Portuguese – both verbal and written, is mandatory
- Excellent written and verbal communication skills
- Great team player an ability to work with autonomy and good initiative
- Can work well under pressure and navigate online in multiple platforms
- Eager to learn and keep up with new updates information in a fast paced industry
- Adaptability to work night shift and some weekends. Night Shift Operating Hours are 00:30-08:30.
Job Benefits
- Remote work and allowance
- E-Learning professional development program
- Sports Memberships
- Competitive fixed salary + commissions + bonuses
- Assistance to obtain NIE and SS number for relocating to Spain
Employment Type
Full-time