Job Description
Post Repossession Redemptions Associate
Remote /
Operations /
Full-Time
/ Remote
At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
We are looking for an outstanding team member to join our redemptions and reinstatements team, assisting customers in our auto loan portfolio. Overall, the redemption department plays a crucial role in ensuring that auto loans are redeemed, payments are processed accurately, and customers have a smooth and efficient experience during the loan redemption process.
Essential Duties And Responsibilities
- Able to work remotely, in an environment free from distractions, full time M-F 12-9ET
- Managing the process of loan redemption, which involves handling the closure of auto loans, ensuring timely payments, and tracking outstanding balances.
- Providing excellent customer service by assisting customers with any inquiries regarding redemption process, taking payments, and addressing any concerns or issues.
- Handling and processing loan payments, ensuring accuracy and compliance with company policies and regulations.
- Maintaining accurate records and documentation related to loan redemptions, verifying accuracy in documentation customer provides, in order to redeem their vehicle.
- Staying up-to-date with industry regulations and company policies to ensure all redemption activities are in compliance with legal and internal standards.
- Effective communication with customers, repo agents, as well as internal teams such as remarketing, collections, and customer support, to facilitate the redemption process.
- Resolving any issues or discrepancies related to loan redemptions, such as disputes or payment irregularities.
- Initiating follow-up with customers to encourage, and explain the benefits of redemption.
- Performing administrative tasks, such as data entry, emailing, and managing loan redemption documentation.
- Educating customers on the benefits of loan redemption and assisting them in understanding the process.
- Handling financial transactions related to loan redemptions, including collecting past due, repo fees, and any other balance associated with redemption.
The Ideal Candidate
- Outstanding customer communication and organizational skills
- High level of integrity
- Strong sense of teamwork, yet able to work independently
- Computer savvy and able to navigate quickly through multiple applications
- Able to work full-time, remotely, in an environment free from distractions