About the Role
Title: Pre-Registration Representative – Presque Isle, ME
Location: Presque Isle ME US
Job Description:
Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.
Often serving as the first point of contact for patients in preparation of upcoming appointments, this position requires excellent customer service and attention to detail. The Pre-Registration Representative is responsible for the accurate and efficient pre-registration of patients by updating patient demographic and insurance information, in advance of the date of service.
This position is full time, Monday-Friday, with rotating Saturdays. Employees are required to work during our normal business hours of 7:30am-5pm EST (6:30am – 2:30pm on Saturdays), the 8-hour shift would be contingent upon business need. Our office is located at 18 Greenhill Road, Presque Isle, ME 04769.
We offer 3-6 weeks of paid training. The hours during training will be 8:00am to 4:30pm EST, Monday – Friday. Training will be conducted on-site (timing varies).
If you are located within commutable distance to 18 Greenhill Road, Presque Isle, ME 04769, you will have the opportunity to telecommute* (work from home) after training onsite as you take on some tough challenges.
Primary Responsibilities:
- Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person
- Collects and verifies patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter
- Engages other departments to assist with patient questions or needs
- Facilitates conversations with patients to provide benefit information and collects copays or other patient liabilities due, prior to service
- Remains aware of department service level, abandonment rates and other measurable data and individual contributions to the overall metrics
- Meets/exceeds department defined productivity and audit goals and upholds all department policies and procedures
- Escalates outstanding needs to department leadership to ensure pre-registration and financial clearance functions occur prior to service date, expediting patient service and assisting with smooth and on time starts
- Verifies insurance coverage and benefits, updating the encounter appropriately
- May perform other duties upon request