About the Role
Title: Proactive Customer Recall Agent (Remote – Michigan)
Job Description:
About the Role Location: Remote – Michigan residents Are you interested in working an entry-level, Monday-to-Friday job with benefits from the comfort of your home? This could be a great career move for you! Pay Transparency This position starts at $13 per hour. What to Expect You’ll reach out to vehicle owners to let them know about a vehicle safety recall. You’ll also connect with dealerships to make an appointment for customers to have the issue fixed. Your call will alert customers to the safety issue, letting them know we care about their wellbeing, and help them resolve the issue so it doesn’t cause them problems down the road. Why apply: Work from home while having regular connection with your teammates No weekends Paid training Equipment provided Benefits available Professional development and growth opportunities You need: Communication skills Willingness to learn High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline (Note: wireless, 5G and satellite internet unfortunately won’t work for this role) See Skills for Success below Tasks: Provide excellent customer service, representing a major domestic auto manufacturer Make outbound calls and emails to customers and dealerships Help with team projects Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. – 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills for Success Required Skills Telephone skills Computer navigation and typing skills Conversation skills (able to have discussions and problem solve) Excellent interpersonal and organizational skills Able to learn and adapt Strong attention to detail Have a solid work ethic and an ability to meet deadlines Eligibility Requirements One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) High school diploma or equivalent