Job Description
Product Management Specialist
Come Join Zinnia as Product Manager Specialist
WHO WE ARE:
Zinnia Open Insurance is advanced data-driven technology that accelerates innovation, enables unrivaled speed-to-market, deepens relationships with policyholders, and empowers better risk-based outcomes. Open transforms the end-to-end experience to make everything faster, more transparent, and more collaborative for consumers, carriers, and advisors. Zinnia is a new tech company, but we’re not new to insurance. We’re L&A experts and technology innovators building Open Insurance to power exceptional experiences that evolve ahead of the marketplace. We’re Zinnia. And we’re Open. Join us, and experience Life, More Open.
WHO YOU ARE:
You will be liaisons between Information Technology and other areas such as operations, Finance, Licensing and Commissions, and other Shared Services to ensure sound business solutions are formed and implemented with quality. Analysts are responsible for facilitating the flow of ideas and information between departments.
WHAT YOU’LL DO:
Drive or contribute into the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
Completing research and providing analysis as needed to support Management in decision making
Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
Gain a deep understanding of existing systems, customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
Works with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products from development to commercialization
Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases.
Facilitating business needs and priority identification
Assist in Developing and executing proposed business and technical solutions
Assist in the research and investigation of escalated production issues and engage teams for resolution
Track incidents through completion while providing regular updates to both internal and external customers
Document business impact, research and resolution steps and long-term preventative measures via incident reports
Provide regular severity updates to Senior leadership, Others
WHAT YOU’LL NEED:
7+ years’ work experience or an education in systems or quantitative analysis and business solutions development required
A bachelor’s degree in Computer Information Systems, Business Administration, or a related field; or a high school education and equivalent work experience in business analysis and application development
Strong customer service skills with excellent relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs
Basic understanding of technology system interfaces and data integration, networks, and operating systems
Knowledge of Business Process Modeling using decision tables/trees and data flows, etc.
Basic knowledge of SQL, client/server, and network environments
Microsoft PC software experience (i.e., Excel, Word, Access and Project)
Strong written, oral, and interpersonal communication skills
Willingness to develop industry-related knowledge
Analytical, organized with excellent written and verbal communication skills
Must be a self-starter, flexible and motivated
BONUS POINTS:
2+ years’ experience in Annuity, mutual funds, financial services, or life insurance work experience preferred
Experience in product management preferred