Job Description
Title: Product Manager – Contact Centre Platform Services
Location: Wroclaw, Poland
Vonage Product Management Mission
At Vonage, our mission is to transform business communications with an unwavering focus on innovation, reliability, and agility. As a Product Manager, you will be a linchpin in actualizing this vision, serving as a crucial liaison between our engineering teams, business stakeholders, and customers.
Why This Role Matters
You will focus on the Platform services essential to our Contact Centre product. With your targeted technical expertise and understanding of the software development sector, you will shape functionalities such as APIs, Webhooks, Content storage, and Administration functions. Your involvement in operational planning and execution will have a long-lasting impact on our comprehensive suite of business communication tools.
What You Will Do
- Develop and implement the product strategy for Platform services as part of our Contact Centre offerings.
- Foster strong cross-departmental relationships, particularly with development, design, and marketing teams, to facilitate seamless product lifecycles from ideation to market entry.
- Serve as a product advocate in strategic and operational initiatives.
- Utilize data-driven insights, market trends, and direct customer interaction to guide product decisions.
What You Will Bring
- A minimum of 4+ years of experience in the software development sector, experience in Product Management or software is a significant advantage.
- Proven experience in building large-scale products is an advantage.
- Strong technical expertise in APIs and software development processes.
- Exceptional written and verbal communication skills capable of inspiring and rallying teams.
- An owner’s mindset with a commitment to ongoing improvement.
- Strong interpersonal skills for effective stakeholder engagement.