Job Description
Title: Remote Product Specialist 1
Location: IA-Cedar Rapids
- Remote
- Job Type Temp
- Pay Rate DOE
Description
If supporting local and field users is among your skills, consider Robert Half’s opening for a Help Desk Analyst. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Cedar Rapids, Iowa area and is a long-term contract / temporary opportunity.
What you get to do every day
– Independently investigate and implement solutions to technical issues
– Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
– Pinpoint recurring technical issues and present solutions to address the root of the problems
– Reply and follow up on technical help tickets submitted via phone, email, and walk-ups
Requirements
– Experience with IT support ticketing systems
– Experience installing and configuring operating systems, networked and local printers, and business applications
– Background in user administration and bug fixing in a client server environment
– Familiarity with basic networking concepts
– Connectivity Problems experience highly desired
– Proven knowledge of Email Correspondence
– Well-founded grasp of Basic Troubleshooting
– Connectivity experience
– Comprehensive knowledge of Call Center Customer Service
– General familiarity with Network Troubleshooting
– Proficiency in Internet Browsers
– Multi-browsers experience
– Strong problem-solving skills