nbound call center supporting Field Service with dispatching duties.
*This position can be located anywhere in the US*
The Customer Account Support Agent is responsible for partnering with the Regional Director of Field Service Operations to ensure Field Service Representatives (FSR) remain compliant with job responsibilities. They will assist District Managers of Field Service Operations to create action plans for non-compliant FSR’s and provide ongoing reporting.
**SHIFT 11a-8p CT, Monday – Friday. 3 on-call weekends per year**
Minimum Required Skills and Knowledge:
- Excellent phone and communication skills
- Exceptional customer service skills and good PC skills
- Ability to work with minimal direction Organized and a self-starter
- Demonstrate patience, tact, and courtesy with a variety of customers and personalities.
Other Desired Skills and Knowledge:
- ACD phone system experience or equivalent.
- Basic WEB based training preferred.
- Experience in Salesforce or equivalent product and productivity software desired.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Exercise sound judgment and problem-solving skills
Required Certifications and Training:
- Obtains and completes LMS training plan specific to assigned responsibility.
- Experience Level with Business Tools:
- Microsoft Office Suite including Excel (V look-ups and Pivots), Word, and PowerPoint
- Skill Applies acquired job skills and company policies and procedures to complete assigned tasks.
Job Complexity:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
Supervision:
- Normally follows established procedures on routine work, requires instruction only on new assignments.
- Manage projects and time efficiently, adept at multi-tasking in a fast-paced environment
- Take responsibility and work independently, as well as coordinate team efforts.
Typical Education and Experience:
- Bachelors degree preferred and/or 5+ years of relevant experience
- 1-3 years experience in a Customer Service or Call Center desired