About the Role
Professional Customer Support
Location: Any city, ID, US, 99999
Req ID: 22310
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Professional Customer Support at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
- Analyzes inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed.
- Provides responses and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.
- Contribute to a shared knowledge database to facilitate response consistency and to document complex issues resolution.
- Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.
- Assists less experienced staff in developing professional skills.
What we’re looking for
- Bachelor’s degree or equivalent combination of education and experience
- Bachelor’s degree in business management or related field preferred
- Three or more years of experience in the call center industry
- Experience working with computer software and telephone technology
- Experience working with help desk software