Job Description
Title: Professional Services Associate
Location: United States
Type: Full-Time
Workplace: remote
Job Description:
About Attentive:
Attentive is the world’s #1 conversational marketing platform, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive helps drive billions in online revenue for over 8,000 leading brands around the globe. Trusted by CB2, GUESS, Urban Outfitters, Pura Vida, and more, Attentive is the go-to solution for brands looking to deliver powerful commerce experiences to their customers.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
Who we are
The Professional Services team is a part of the Client Strategy branch and is responsible for helping our customers realize the full potential of the Attentive platform and our in-house marketing expertise. We are looking for a driven individual to join our team as a Professional Services Associate. You will be working with some of our largest brands and help them implement their most ambitious marketing ideas in collaboration with our CSM and other internal teams. The results of your work will also support our marketing, sales, and product with case studies, testimonials, and product improvements.
Your core responsibility will be to execute on various client projects and ensure they are successful. You’ll be working in conjunction with the CSM as well as other internal teams such as design, TAM, or SE to ensure alignment on the client’s marketing program and to cover all their needs.
Why Attentive needs you
- Own implementation and QA of marketing initiatives across managed services customers: campaigns, journeys, sign-up units, reports, segmentation, data import/export, and more
- Maintain a strategic vision of the task at hand and its importance to the client’s business to ensure effective collaboration and communications
- Focus on quick execution of client requests while ensuring error-free operation
- Provide recommendations for incoming requests and deliver work with the industry best practices in mind
- Support troubleshooting efforts for clients’ programs and brainstorm solutions
- Assist with internal workflow documentation and process optimization
- Collaborate cross functionally with CSMs and AEs to align on clients’ marketing goals and priorities
- Help translate customer feedback (and your own team’s needs) into specific product requirements
About you
- Minimum 6 months in a client facing role
- You approach every task with the mindset great is not good enough
- Account management experience preferred, but not required (ideally at a marketing/software company)
- You never settle and are able to find creative workarounds when facing limitations
- Interest in customer success techniques and strategies and agency processes
- Outstanding communication skills and proactive workstyle
- You are good at observing trends in the market and easily decipher what’s working and what isn’t
- Comfortable learning new software (design, data management, internal tools)
- Extremely detail oriented, organized, and have great prioritization and time management skills
- Interest in startups, software and entrepreneurship