About the Role
Title: Program Manager
Location: Remote – Mexico
JobDescription:
Level Access, the leaders of digital accessibility, is seeking someone like you to join our dynamic team. We are looking for an addition for our Product team! As a Program Manager you will drive success in our Beta Program. You’ll play a pivotal role in identifying qualified candidates for Research, Beta, Tech Trial and/or Pilot, providing seamless support, overseeing feature delivery, and championing Beta processes. Be part of shaping our products for success!
Responsibilities:
- Working in our celebrated, and best in class Product team, supporting our existing Beta Program which includes:
– Identify and secure qualified candidates for Research, Beta, Tech Trial and/or Pilot
– Provide continuity with phone or virtual meeting support, for critical issues during an active Beta
– Own and run the delivery of a feature or release to LA customers
– Manage feature flags in a pre-prod environment(early access) and production environment (beta)
– Thoroughly record issues and prepare findings, reports, conclusions, and recommendations to share with the project teams
- Assess, prioritize, troubleshoot and communicate critical issues, seeking an appropriate resolution
- Create, document, and complete Beta Test plans for Product owned features
- Estimate, prioritize, plan and coordinate Beta activities and timelines
- Be actively involved to gather and document User Experience feedback
- Connect regularly with Beta and internal customers to ensure ongoing execution success in their use of features under validation and/or the latest build
- Review product requirements to provide timely and meaningful feedback on the usability and rollout of a feature
- Lead Early Access Testing to ensure inter-organizational alignment and readiness for new features and products
- Develop, implement, and champion Beta processes within Product and across the company
- During downtime, support the Product team by triaging issues from our Customer Success partners
- Continually evolve and curate insights from Voice of the Customer program
Qualifications:
- 3+ years of experience working in a software product company in Product, Customer Success, Technical Support, or equivalent domains in a customer facing capacity.
- Resourceful & resilient, and are energized in a fast-paced environment, where you can run with minimal guidance, taking personal ownership of your projects.
- Outstanding experience with cross-functional teams in an agile environment, with SaaS products focused on solving problems and delivering excellence .
- Motivated demeanor with a bias for ownership, accountability and quality throughout
- A natural self-starter who takes initiative
- A love for learning and can learn about a new market segment in days, understand new technologies in hours, and have an appetite for to know about what comes next
- Enjoy and energized by working with customers.
- Extraordinary interpersonal and communications talents, conveying important ideas clearly, and to listen carefully to the needs and experiences of others
Nice to have:
- Bachelors degree in Business, Computer Science, Engineering or related subject area
- 1+ years of professional experience as a product manager or product owner
- Previous startup experience in a company that is scaling up
- Knowledge of digital accessibility and disability inclusion
- Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)
- Knowledge of WCAG 2.1 AA requirements