Job Description
Property Claims Experience Advocate, Liability
Remote | Claims Experience | Full-time
*Unfortunately we cannot consider applicants from the following states: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.
Not your everyday company
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
Awarded best workplace’
Best Workplace and Best-Led Company by Inc. Magazine
High 4.4 rating on Glassdoor
Our Founders listed among Glassdoor’s Top CEOs
World Changing by Fast Company
Recognized as a World Changing Idea by Fast Company Magazine
Ranked #1 Home insurance in America
Won best renters and homeowners insurance in America by US News, and others
Best Pet Insurance in America
Rated Best Overall Pet Insurance by Better Homes & Gardens
Rated 4.9 on the Apple App Store
Among the highest rated apps of all time
What you’re applying for
Property Claims Experience Advocate, Liability
Remote
We’re looking for a highly motivated Claims Experience Advocate with tons of positive energy and a genuine passion for helping others.
Specializing in liability claims, you’ll use your investigative skills to help us settle losses quickly and efficiently, surpassing customer expectations along the way. You’ll leverage your deep policy knowledge and sharp interpersonal skills to explain coverage decisions in plain English, without relying on insurance jargon.
What You’ll Do
- Investigate and handle liability claims from start to finish
- Pay claims efficiently and fairly while maintaining a high level of customer service
- Identify subrogation opportunities within the claims-handling process
- Communicate with customers via phone and email to settle claims
- Organize and prioritize daily tasks in order to resolve claim-based questions
What You’ll Need
- 3+ years of property liability or injury liability claim-handling experience
- Background handling litigated and attorney-repped files is a major advantage
- Experience working with a large national carrier, ideally supporting renters and homeowners customers
- The desire to work in a unique, dynamic, and fast-paced startup environment
- Surplus of empathy, patience, and positivity
- Comfortable with and adaptable to new technology and business tools
- Licensed as a Property & Casualty adjuster in your resident state – an Advantage
- Xactware experience is an advantage
Lemonade expects all advocates to have and maintain a license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months.