About the Role
Title: Quality Assurance and Training Manager
Location: Remote Remote PH
Type: Full-time
Workplace: Fully remote
Job Description:
At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed.
We are looking for a Quality Assurance and Training Manager to enhance our customer service team’s efficiency, knowledge, and performance. If you have a keen eye for detail, a passion for training, and experience in quality assurance, we’d love to hear from you!
Requirements
Responsibilities:
- Conduct quality checks on calls and chats within the remote team to ensure high service standards.
- Organize and lead regular online training and refresher sessions both for remote and on-site teams.
- Hold one-on-one coaching sessions to address weak areas and develop improvement plans for team members.
- Maintain and update the Customer Service Knowledge Base, including creating instructions and briefing the team on changes.
Requirements:
- Experience in Quality Assurance within a customer service environment.
- Strong communication and coaching skills to train and support the team effectively.
- Ability to analyze feedback and implement actionable improvement plans.
- Experience with customer feedback.
- Proficiency in English (additional languages are a plu