If you’ve got medical documentation chops and a steady phone voice, this is basically: review exam records for Service Members/Veterans, call to confirm missing details, and produce clean, contract-compliant summaries for disability/benefit rating purposes. It’s part medical admin, part quality review, part “don’t miss anything” compliance work.
About MPF Federal
MPF Federal supports government and military-adjacent contracts. This role is tied to federal requirements and a metrics-driven workflow, with a focus on accurate documentation and regulatory compliance.
Schedule
- Full-time, Remote
- Shift options (Mon–Fri):
- 8:00am–5:00pm CST, or
- 10:00am–7:00pm CST
- Training: 3 weeks, Mon–Fri 8:00am–5:00pm CST
- Start date: February 23rd
- Home setup required: hard-wired Ethernet, private/quiet workspace (HIPAA)
What You’ll Do
- Work inside a proprietary EMR to evaluate and process exam documentation
- Review exam notes, test results, assessments, and supporting info for completeness/quality
- Conduct phone interviews with Service Members/Veterans to corroborate details and fill gaps
- Ensure exams meet contractual/regulatory requirements for disability benefits questionnaires and ratings
- Document test results and complete system-generated tasks tied to exam processing
- Educate providers/Veterans/Service Members on required history paperwork for pending/prior claims
- Identify potential urgent behavioral health red flags and initiate the high-risk intervention process
- Communicate via phone (about 50%) and email to retrieve required info and provide guidance
What You Need
- Medical-related education/training or equivalent experience (Medical Assistant, LPN, HIT, EMT, Medic/Corpsman, or specific coursework in A&P/terminology/body systems/diseases)
- MA certification strongly preferred
- Typing 40 WPM
- Comfort with medical + behavioral/psych terminology
- Strong written/verbal communication and phone etiquette
- Ability to interpret medical documentation, lab results, and ancillary services
- EMR experience
- Microsoft Word proficiency (create/edit/send/save documents)
- Must be able to work one of the required CST shifts
- U.S. Citizen + able to pass Public Trust background + drug screen
Bonus Points
- Microsoft Teams experience
- Home health or hospice background
- Military experience
Benefits
- Mentions: medical benefits, PTO, holiday pay, and more (details not listed)
Compensation
- Service Contract Act role (county-based rates)
- Generally starts around $15/hour
Backbone moment: this isn’t “remote MA” like clinic scheduling. It’s compliance-heavy, metrics-driven, and documentation-forward. If you hate tight standards, handle-time expectations, or being on the phone half your day, this will feel like a grind. If you’re detail-obsessed and calm under pressure, it’s a clean lane.
Happy Hunting,
~Two Chicks…