Bring your customer-first attitude to one of the world’s leading live shopping companies. QVC is seeking Customer Service Specialists to deliver excellent support, resolve inquiries, and create personalized experiences for shoppers—all while working from home.
About QVC Group, Inc.
QVC Group is a Fortune 500 company with six leading retail brands: QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We combine shopping and entertainment through video-driven commerce across every screen, reaching millions worldwide. Our culture values inclusion, collaboration, and innovation, making every day an opportunity to delight customers and grow your career.
Schedule
- Full-time, remote (eligible states: GA, ID – Boise area, NC, SC, TX, VA, FL)
- Must be available evenings, weekends, and holidays (customer service hours: 7:00 AM – 1:00 AM ET)
- Schedules are predominately 2nd shift and include one weekend shift weekly
- Six weeks of mandatory paid training, Monday–Friday, 9:00 AM – 5:30 PM ET (tech set-up begins Wednesday prior)
What You’ll Do
- Answer inbound customer calls regarding refunds, payments, orders, and account data
- Personalize the customer experience while handling a high call volume
- Promote QVC products and drive sales through positive interactions
- Navigate multiple systems and troubleshoot basic technical issues
- Partner with supervisors and IT to resolve escalations
- Follow confidentiality protocols and maintain professionalism in every interaction
What You Need
- Reside in an approved state (GA, Boise area in ID, NC, SC, TX, VA, FL)
- Ability to work evenings, weekends, and holidays
- Proficiency with computers and ability to navigate multiple systems
- Strong verbal and written communication skills
- Ability to troubleshoot technical issues independently
- Must provide personal computer/laptop (Windows, less than 3 years old), headset, and high-speed internet (satellite, broadband, and mobile not permitted)
Benefits
- Starting pay: $15.00/hour
- Automatic raises every 6 months for 2 years
- Monthly pay-for-performance incentive eligibility
- Health care benefits start on Day 1
- 401(k), paid time off, tuition reimbursement, parental leave, and employee discounts
- Inclusive culture with opportunities for advancement across all QVC Group brands
We’re hiring now—apply today and bring your customer service skills to a Fortune 500 leader in live shopping.
Happy Hunting,
~Two Chicks…