About the Role
Virtual Receptionist – Work from Home (Hiring in the U.S. and Mexico only)
Our Virtual Receptionists love their job.
We are seeking experienced call-handling professionals for our elite Virtual receptionist position. We are passionate about our Virtual Receptionist agents being able to shine and utilize their inner “superpowers” every day by providing the best work environment, pay, and culture. Working at Smith.ai allows you to earn an industry-leading income and grow your career from the comfort and convenience of your home.
What you will do
- Work 100% remote, working in the convenience of your home
- Answering calls for a variety of different businesses and professionals
- Taking messages, screening new clients, booking appointments, collecting payments, and transferring calls
- Understanding the callers needs and providing business information
- Being part of a team and contributing to continued excellence
You should apply if you…
- Have strong typing and multitasking skills
- Have access to high-speed internet
- Have the ability to work flexible hours in a quiet setting remotely
- Are a professional and confident communicator with clients
- Are a proficient and confident computer user
- Speak smoothly and confidently in English
We want all-star agents who are…
- Experienced professional communicators, verbally and in writing
- Instruction readers and listeners
- Solid ethical decision-makers
- Caring and respectful of everyone
- Responsive to change and understanding that there is always room to improve
- Multitaskers who can balance serving clients directly, too
- Resourceful and able to navigate learning new things with ease
Before you apply you must have…
- Authorization to work in the United States (if you are US-based) and the ability to pass a background check
- A personal desktop or laptop computer with Google Chrome browser installed
- Minimum 8GB RAM
- Minimum 1024×768 display resolution
- Mac Users: MacOS Ventura 13.6.1 version or earlier
- A reliable broadband internet connection. Must have less than 50 ms ping, greater than 10 Mbps download, and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com)
- Strong typing skills: at minimum 40 wpm
- A quiet environment for answering calls, plus headset with a microphone arm attached.