About the Role
VirtualReceptionist/Legal Intake Specialist
FULL TIME|BACK OFFICE BETTIES|REMOTEJOB
Job Information
Title
Legal Intake Specialist
Industry
Customer Service
Work Experience
0-1 year
Salary
$16-$18 per hour
Job Description
This is aremoteposition.
We are in need of a friendly, tech savvy,confident, problem solver who is service-oriented to fill the position of avirtualreceptionist/legal intake specialist for ourvirtualcall center. If you are resourceful and learn quickly, we provide legal receptionist and intake training.No legal experience required!Our ideal candidate will thrive working fromhome, have a high attention to detail, and enjoy a fast-pacedwork environment. If this sounds like you keep on reading!
We are a boutiquevirtualreceptionist service for law firms in the United States and Canada. Our clients rely on us to be the first impression and the voice of their law firm.Law firms invest a lot of money in Back Office Betties in order to provide their own callers with a world-class customer service experience, meaning that we must continually be the best at what we do. With that being said, the Legal Intake Specialist is the most important role in our company! Our Legal Intake Specialists go above and beyond to provide exceptional customer service through detailed call handling instructions, scheduling appointments, answering FAQ’s, taking messages and transferring calls.
What does a day in the life of a Legal Intake Specialist look like? We are glad you asked! A typical Legal Intake Specialist takes about 90-120 calls per day. This is a very fast paced environment! Calls are typically back-to-backthroughout the day. You are answering for about 60+ different law firms on any given day. This means each call is unique. One second you might be answering for a criminal attorney that has a potential new client on the line. The next call might be opposing counsel on a case wishing to speak with the attorney. Beingconfidentis key! You never know what call is coming next. While you are going through your day you are supported by an exceptional team of Betties via our team chat. If you have a mean GIF game,you will fit right in!
Core Values:
- Do the right thing, even when it’s hard:Never take a shortcut, because it’s more convenient for you. Take the long road when it’s best for the client, the team, or the company. Act with integrity, especially when no one is looking. Do whatever it takes to turnaround a bad situation.
- Figure it out and get it done:Ideas deserve praise, execution is worthy of worship. Exhaust all resources. Identify. Research.
- Be a goal digger:Achieve the extraordinary. Bring your A-game. Exceed expectations.
- Focus on the good of the whole:It’s not about who is right; it’s about what is right. Community (teamwork + clients) before self. Teamwork makes all of our dreams work.
- Own the outcome, no excuses:If you want something, be proactive and go after it. Ask “How do I get there?” instead of complaining about being there. Foster a culture of candor and accountability.
- ABC, Always Be Curious:Havea thirst for learning. Practice a growth mindset. Continuously explore new and better ways.
Requirements
- YouMUSTcompleteour survey. PleaseCLICK HEREfor the survey (https://go.cultureindex.com/s/18qq5CzNYL). We will not review applications that are missing a survey.
- You must reside in AZ, NV, PA, TX or FL.
- Pay is $16/hr for English-only speakers and $18/hr for bilingual with English/Spanish
- Customer service or telephone experiencepreferred
- We are looking to fill the 8:30am-5pm PST shift, Monday-Friday.
- Quiethomeoffice space (background noise such as pets or children may lead to termination)
- Internet speeds of 75+ MBPS (Visit Fast.com to check.)
- Hard-wired internet only. No 5G internet. You must have a static IP address. (CenturyLink, Verizon, & T-Mobile are a banned providers due to their unreliability and 5G networks.)
- A wired Ethernet connection. Wifi is a security risk and can also cause a spotty connection.