If you’re comfortable making lots of outbound calls, staying organized, and following a tight process, this is a straightforward work-from-home role. You’ll call healthcare provider offices to verify and follow up on medical record requests, document updates, and keep retrieval moving with speed and professionalism.
About Advantmed
Advantmed supports healthcare organizations with services that improve accuracy, compliance, and operational efficiency. This role sits in their Record Retrieval contact center, helping ensure patient records are collected correctly and on time.
Schedule
- Part-time, long-term seasonal role (remote, US-based)
- Assigned 9-hour shifts (includes a 1-hour break)
- Shift window: 6:00 AM – 6:00 PM PST (based on business needs, assigned after training)
- Paid training with continuous coaching (video required during training)
What You’ll Do
⦁ Make verification and follow-up calls to healthcare providers to support patient record collection
⦁ Handle issue resolution through phone and electronic communication in a remote environment
⦁ Maintain a high outbound call volume (about 60–80 calls per day) while staying accurate and professional
⦁ Use MS Office tools to track work, document updates, and support daily productivity
⦁ Follow evolving project instructions and business requirements as priorities change
⦁ Build positive relationships with provider offices while keeping calls efficient and on-task
⦁ Maintain strong attendance and punctuality to meet operational needs
What You Need
⦁ Eligibility to work in the United States
⦁ Ideally 2–3 years of call center experience (or strong phone-based customer service with high volume)
⦁ Strong communication skills and confidence speaking with healthcare professionals
⦁ Ability to stay organized and solve problems quickly with minimal supervision
⦁ High-speed internet with Ethernet connection
⦁ Windows-based laptop or desktop with video calling capabilities
⦁ Windows OS with Windows Professional suite (candidate-provided)
⦁ Reliable power backup to avoid work disruptions
⦁ Availability to be on video during training
Benefits
⦁ Hourly pay: $12–$15 (based on skills and experience)
⦁ Paid training and ongoing coaching
⦁ Work-from-home setup (with required equipment)
This is one of those roles where consistency wins. If you can show up, keep the pace, and stay accurate, you’ll be valuable fast. Apply while it’s open.
Make the calls. Move the records. Keep the process clean.
Happy Hunting,
~Two Chicks…