If you’re organized, steady on the phone, and can juggle emails, portals, and follow-ups without dropping the ball, this role is a solid fit. You’ll help retrieve medical records while staying HIPAA-sharp and customer-service clean.
About Advantmed
Advantmed supports healthcare organizations by helping manage critical documentation and processes that keep care moving. This role sits in Record Retrieval, where accuracy, follow-through, and confidentiality matter every single day.
Schedule
- Remote (United States)
- Long-term seasonal (temporary) role
- Shift: 8:00 AM – 5:00 PM PST (includes breaks)
What You’ll Do
- Handle outgoing medical records requests through an internal portal
- Contact healthcare facilities and doctors’ offices to request records and respond to emails
- Provide professional customer service over the phone and via email
- Follow company policies and legal requirements to protect confidentiality
- Report any customer service issues or potential HIPAA violations to your Manager
- Keep your Supervisor updated on progress, challenges, and required follow-ups
- Flag work difficulties or special requests and help with extra tasks when needed
- Stay current on HIPAA regulations and facility-specific policies
- Use Microsoft Word and Excel for back-end tasks and accurate data entry
- Remain flexible and professional in challenging situations
What You Need
- High school diploma or GED
- Strong English communication skills (written and verbal)
- Administrative or back-office experience preferred, especially in healthcare
- Basic Microsoft Word and Excel skills
- Understanding of medical record processes and HIPAA requirements
- Strong organizational skills to manage workload and hit goals
Benefits
- Pay rate: $13–$15/hour
- Remote work setup
- Long-term seasonal opportunity (great for building healthcare admin experience)
This one’s not glamorous, but it’s dependable work if you’re detail-driven and don’t mind consistent outbound follow-ups.
Happy Hunting,
~Two Chicks…