About the Role
Recreational Marine Customer Service Representative, Insurance
remote type
Fully Remote
locations
Traverse City, MI
time type
Full time
job requisition id
R0028300
Recreational Marine Customer Service Representative
About Specialty Program Group: Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (7th Largest Global Broker). SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies)
About Global Marine Insurance:
We are dedicated to providing insurance coverage to the boating community, focusing on yacht, boat and marine insurance. Global Marine began offering boat insurance in 1989 and is now one of North America’s leading marine insurance agencies. Headquartered in Traverse City, Michigan, our clients appreciate our depth of experience, special relationships with carriers, and enthusiasm for boating.
Description
The Recreational Marine Customer Service Representative oversees the servicing of policies for Global Marine Insurance clients.
Responsibilities
Managing Inbound Calls
- Receive inbound calls including transferred calls from current clients/brokers
- Place outbound follow-up calls for various reasons or documents
- Answer questions about the product details, the company, and issues with account for the clients/brokers.
- Assist clients/brokers with any technical issues experienced with website and escalate any issues to management appropriately.
- Perform account maintenance activities
- Meet Quality Assurance Requirements and other key performance metrics.
Endorsements/Renewals
- Request and process all endorsements, diary information, follow up if necessary, answer questions/concerns.
- Process renewals/new business