About the Role
Title: Referral & Resource Specialist
Location: MASSACHUSETTS, NEW HAMPSHIRE, CONNECTICUT, RHODE ISLAND OR NEW YORK.
Full time
Job requisition id: JR140067
ob Level:Non-Management Non-Exempt:
Job Family: MED > Healthcare Role (Non-Licensed)
Job Description:
Referral & Resource Specialist
Location: This is a remote position. Candidates must reside in one of the following states : MASSACHUSETTS, NEW HAMPSHIRE, CONNECTICUT, RHODE ISLAND OR NEW YORK.
Build the Possibilities. Make an extraordinary impact.
A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.
We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person’s experiences in the mental health system, including but not limited to, race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma.
The Referral and Resource Specialistwillbe responsible for screening, assessing, training, andproviding telephonic intervention/de-escalation for helpline callers using established protocols todetermine an immediate course of action.Itis a nationwide network.
We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include weekends. Training is Monday-Friday 10am-6pm EST.
How you will make an impact:
- For the MA Behavioral Health Helpline, takes inbound calls, texts and chats who may be in crisis.
- Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
- Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual’s needs and develop a plan of action in collaboration with the individual.
- Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
- Provides linkage follow-up as directed to assure individual accessed services.
- Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
- Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
Minimum Requirements:
- Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
- BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
- Call center experience preferred.
- Suicide and/or Crisis line support experience preferred.