About the Role
Regional Account Manager- Employee Benefits
(West Region) (2500005R)
Primary Location
: UNITED STATES-Remote
Organization
: Equitable
Schedule
: Full-time
Description
At Equitable, our power is in our people.
We’re individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you’ll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?
Key Job Responsibilities
- Work with intermediaries (Brokers, GA’s, TPA’s) and customers within an assigned territory
- Responsible for building strong partner relationships within the assigned territory and act as their liaison
- Focus on assigned block of business and identify opportunities for premium growth
- Provides initial training to Brokers/Customers on our EB360 platform
- Accountable for the end-to-end account management experience of assigned cases
- Oversees the renewal process for all cases within the assigned book of business and partners with the Sales Executive on strategy
- Respond to customer needs proactively.
- Provide management and project teams with updates on accounts and problem solve. Identify alternative solutions.
- Monitor opportunities and organize marketing plans to grow current membership or cross-sell other products.
- Understand benefit offerings of group insurance and policy language
- Provide excellent post-sale customer service and solve escalated issues
- Travel as needed to develop, build and maintain strong broker/consultant and client relationships
- Maintain up-to-date broker/client information on company applications, business plans and legal requirements
- Develop strong partnerships with sales, marketing, underwriting, billing, eligibility, claims and customer service