About the Role
Job Title: Regional Outreach Representative
Department: Corporate Outreach
Reports to: Director of Corporate Outreach
FLSA: Exempt
Hours: Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM (extended hours when needed)
Location: Remote
Job Summary
Regional Outreach Representatives are responsible for representing Columbia Southern University across the United States and Canada during industry-related activities to market CSU, recruit prospective students and partners, and cultivate relationships with existing students and partners. Regional Outreach Representatives will also identify business development opportunities with industry organizations and Centers of Influence. The Regional Outreach Representative will provide exceptional customer service in all aspects of the job duties listed below.
Essential Job Tasks Additional duties may be assigned.
- Researches, selects, plans and attends approved and productive virtual and in-person events—conferences, expos, training classes, partner and target partner visits–to market CSU.
- Requires heavy travel (air and ground) approximately 125 days per year including some weekends and holidays.
- Effectively manages all event details including but not limited to booth set-up and breakdown, presentation delivery, lead generation, follow-up emails, CRM entry.
- Works with learning partners and targets partners to develop and grow relationships through regular contact and onsite/virtual visits.
- Identifies business development opportunities through outreach activities including contacts with Centers of Influence, industry organizations and associations, along with capturing information at outreach activities (conferences, meetings, visits).
- Performs administrative duties associated with the position including maintaining calendars and travel budgets/schedules, accurately completing trip forms and other data in Salesforce, and reconciling credit card expenses using Concur according to department timelines.
- Creates and conducts effective sales presentations.
- Requests materials and maintains inventory for territory education fairs, visits, and events.
- Increases percentage of enrollments through lead generation through the use of recruiting, training, experience, and follow-up with prospects and partners.
- Attends onsite meetings as requested by leadership.
- Maintains a professional appearance and demeanor during all work-related activities.
- Promotes, maintains, and enhances workplace culture within the department and university.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, & Abilities
Knowledge
- English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Academic Processes – Knowledge of university guidelines, course descriptions, and academic terminology.
- Department Processes – Complete department training and follow departmental guidelines, policies and procedures.
- Clerical – Knowledge of office administrative procedures including word processing, managing files and records, typing, and other office procedures.
- Computer – Strong knowledge of basic computer processes including web browsing, Microsoft Office including Excel, Outlook, Word and PowerPoint, CRM, and other software programs.
- Industry – Knowledge of degree program industries.
Skills
- Customer Service – Provides exceptional customer service in all situations.
- Relationships – Establishes, nurtures and advances relationships to the highest level.
- Business Development and Sales – Possess superior influential skills, and recognize business opportunities for events, partners, partner development, and industry relationships.
- Critical Thinking – Uses logic and reasoning to look at different types of information in order to make conclusions and work through situations.
- Technical Skills – Assesses strengths and weaknesses and pursues development opportunities.
- Interpersonal Skills – Communicates and interacts with internal and external individuals effectively while being aware of social perceptions.
- Time Management and Organizational Skills – Manages time to accomplish assigned tasks
- Attention to Detail – Thoroughness and accuracy when accomplishing a task ensuring all aspects are reviewed.
- Presentation Skills – Possess superior presentation skills, and effectively prepares presentations to present CSU programs through technological and verbal representation.
Abilities
- Written Communication – Comprehension and Expression -The ability to read and understand information and ideas presented in writing. The ability to communicate information and ideas in writing so others will understand.
- Oral Communication – Comprehension and Expression – The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to communicate information and ideas in speaking so others will understand.
- Selective Attention (Vigilance) – The ability to concentrate on a task over a period of time without being distracted, with the ability to multi-task effectively.
- Teamwork – The ability to balance team and individual responsibilities; contribute to building a positive team spirit; place success of team above own interests; support everyone’s efforts to succeed.
Education & Experience
- Bachelor’s degree preferred.
- Minimum of 3+ years of sales and business development experience with a proven track record required.