About the Role
Regional Service Manager
Location: Cleveland OH United States
Full-time
Job Description:
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration – combined with a focus on diversity, inclusion, and equal opportunities – are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Service Operations Manager
Your role and responsibilities
In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.
The work model for the role is: Remote
This role is contributing to the Process Automation Energy Industries in the North region. You will be mainly accountable for: Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention. Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility. Our team dynamics: You will join a dynamic and high performing team, where you will be able to thrive.
Qualifications for the role
- 15+ years of experience in a Field Service function, Field Service Management, or Project Management roles and experience with 800xA, Harmony/S+, or heritage abb control systems
- Sound knowledge of all ABB Field Service tools and methodologies
- Have transactional fluency in SAP, SalesForce, and Power BI applications
- Basic industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water, and renewable energy
- A 4-year degree in Process Automation, Computer Science, or Engineering is desired or comparable military technical training and minimum 15 years of relevant experience or a special combination of education and experience and/or demonstrated accomplishments will be considered.
- Excellent communication skills – written and verbal (English).
- Must have a current visa or be authorized to work in the United States