Job Description
Title: Registration Manager
Location: United States
Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!
Registration Manager Must work 11 a.m. to 8 p.m. ET (Remote)
Full time, United States
The Registration Manager is accountable for all aspects of attendee management, rooming list management communication, and attendee reporting. This position is accountable for advocating the client in planning successful meetings and events by managing the registration process while maintaining high customer service to the client and meeting attendees.
As a Registration Manager, you will
* Build and maintain registration websites for each assigned event via CVENT.
* Oversee all aspects of the website design, keeping a close eye on details and client-led changes to the site. Included in this process are invitation and email confirmation design and management.
* Design and build websites with advanced needs when requests are made. This includes, but is not limited to, background image placement, HTML coding, table creation, background and font color changes, alignment of images, etc.
* Keep abreast of new technologies & ideas that can enhance the process, design, functionality, or manageability of development and maintenance
* Comprehend Client Brand and how to ensure sites comply.
* Troubleshoot registration issues and answer any questions program managers or clients may have while managing the day-to-day registration of the program.
* Ensure distribution of host and attendee surveys compile results.
* Must be able to work via project plan.
* Work directly with client prior to website development to assess program reporting needs and client’s desired reporting schedule once registration opens. Consult with client to ensure that reporting plan achieves client goals in the most efficient manner. Recap reporting plan to client and to program manager.
* Ability to identify resources in a complex organization to effectively get results.
* Develop and maintain relationships with all meeting contacts to ensure repeat and new business.
* Setup initial registration call with client to discuss the registration process including costs, air process, registration software capabilities, reporting and other registration steps.
* Oversee and monitor attendee registration process and update client as needed.
* Manage all aspects of the room block, including but not limited to exercising attrition, securing additional rooms, and rooming list accuracy. Communicate rooming details directly to hotel and review associated contract terms with purchasing manager and/or client.
* Update revised room blocks accordingly in the registration database.
* Report final quality control of all event reports for assigned programs to ensure accuracy and completeness.
* Identify travel parameters, perform QC processes on arranged air travel and serve as an escalation point between air team and client for approvals on any flights outside meeting parameters.
* Ensure arrival/departure manifests are accurate and communicated to ground supplier(s), and program manager/client.
* Communicate flight changes to suppliers and program manager/client once final manifests have been submitted to the team and suppliers.
* Expected to treat colleagues, employees, and suppliers you interact with with respect and dignity.
* Accountable for protecting the private information of BCD Travel and Client.
* Conduct oneself in a professional and approachable manner at all times.
* Work in the absence of supervision.
* Assumes and performs other duties and duties not specifically outlined herein, as requested.
About You
* Two plus years of registration management or comparable experience required (i.e., event registration, database management, meeting planning, etc.)
* Two plus years of hands-on experience with web development in any registration technology required. (CVENT certification preferred)
* Ability to quickly adapt to and learn new technologies
* Bachelor’s degree or equivalent work experience required
* CMP and HMCC a plus
* Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
* Windows operation system