Work from home and support a high-volume call center, helping claimants with inquiries and providing excellent customer service.
About Adecco
Adecco partners with leading companies across industries to deliver workforce solutions and connect people to meaningful work opportunities. This role supports a major client in Class Action business operations, ensuring accurate claimant assistance and efficient call center service.
Schedule
- $18.00 per hour
- Full-time, contract/temporary position
- 8-hour shifts between 9:00 AM – 9:00 PM (local time)
- Remote, BYOD (Bring Your Own Device)
- Accepting applicants from: AZ, DC, FL, IL, KS, MO, NY, NC, OH, OR, TN, MD, NJ, SC, VA, WA
Responsibilities
- Handle inbound and outbound calls professionally and efficiently
- Respond to claimant inquiries via phone, email, chat, and callback requests
- Research and resolve issues using internal systems and resources
- Accurately document all customer interactions in CRM or call logs
- Escalate complex issues to supervisors or appropriate teams
- Assist with administrative tasks and special projects as needed
Requirements
- At least 2 years of call center customer service experience
- Strong problem-solving, interpersonal, and active listening skills
- Excellent organizational abilities and attention to detail
- Reliable, punctual, and able to handle a high-volume environment
- Fluent in English (spoken and written)
- Comfortable working remotely for extended periods
Technical Requirements (BYOD)
- High-speed wired internet (minimum 20 Mbps download / 5 Mbps upload)
- Ethernet connection required; no Wi-Fi or hotspots
- Windows 10 or higher, Intel i5/AMD Ryzen 5 processor or better
- 8GB RAM minimum, 237GB storage minimum
- Dual monitors, headset, keyboard/mouse, functioning laptop or desktop
- Must provide recent speed test results and PC specifications
Benefits
- Medical, dental, and vision insurance
- Life insurance, short-term disability, and voluntary benefits
- Employee Assistance Program (EAP) and commuter benefits
- 401(k) plan with options
- Paid sick leave and holiday pay (as required by law)
Join Adecco and help provide claimants with the accurate, timely, and professional support they deserve.
Happy Hunting,
~Two Chicks…