About the Role
Title: REMOTE Loss Mitigation FHA Claims Specialist
Location: MN-Saint Paul
Job Description: Come join our amazing team and work from home!
The Loss Mitigation FHA Claims Specialist will be responsible for preparing, filing, and following up on all FHA home retention claims timely and accurately according to investor/insurer guidelines. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $23.00 to $27.00.
What you’ll do:
- Prepare and file all HUD claims timely and accurately according to investor/insurer/CMS guidelines and requirements.
- Follow up semi-daily on all outstanding claim proceeds.
- Perform a loan level reconciliation for all final claim proceeds between the amount claimed, the amount paid, and the outstanding loan indebtedness including all escrow and corporate advances. Correct error files when identified by cancelling claim and/or processing a refund request to HUD.
- Provide posting instructions for all claim proceeds within 24 hours of the receipt of the claim proceeds.
- Review, follow-up and ensure the timely and accurate completion of all regular scheduled steps.
- Input the completion date on the date the action occurs.
- Obtain approval, and modify the scheduled date to a date in the future when a step in the process cannot be completed.
- Perform routine follow-up on a daily basis.
- Keep Supervisor informed of all trends and problems including, but not limited, claim denials/curtailments, processing delays, etc.
- Document all servicing, action taken, delays, follow-up, and phone conversations in the system notes
- Ensure all claim documents are imaged timely.
- Maintain and controls the HUD audit file.
- Perform other duties as assigned.
What you’ll need:
- High School Diploma or equivalent work experience; some college preferred.
- One (1) to two (2) years’ mortgage servicing default experience preferred.
- Previous FHA claims experience preferred.
- Understanding the loss mitigation and claims process
- Excellent written and oral communication, organizational and time management skills. Ability to communicate effectively with all levels both internally and externally
- Strong attention to detail and ability to problem solve.
- Strong interpersonal skills with a focus on teamwork and quality on loan evaluation.