Ensure patients get to their medical appointments safely and on time.
About ACC Premiere
At ACC Premiere, we deliver outstanding customer experiences for well-known brands across phone, social media, live chat, and email. We’re proud of our promote-from-within culture, our focus on communication, and our employee-first approach. If you’re passionate about customer service and want a meaningful role supporting healthcare access, this opportunity could be a great fit.
Schedule
- Full-time, remote role
- 8-hour shifts (afternoons and evenings)
- Must be available for one weekend shift
- Training: Paid, day shift schedule (100% attendance required)
- Schedules are assigned during the interview process and remain permanent
Responsibilities
- Handle inbound phone calls for non-emergency medical transportation requests
- Use technology systems to coordinate patient transportation safely and efficiently
- Consult with clients to understand needs and provide the best scheduling options
- Communicate clearly and empathetically with patients and healthcare partners
- Handle escalated interactions with professionalism and problem-solving skills
Requirements
- High school diploma required; some college preferred
- Minimum 2 years of customer service experience in a call center environment (preferred)
- Excellent verbal and written communication skills
- Positive, professional demeanor with adaptability for different customer types
- Experience troubleshooting or supporting consumer services is a plus
Work Environment
- Dedicated home office with a door for privacy
- Ability to hardwire internet (Ethernet required; Wi-Fi not permitted)
- Adequate space for workstation setup
- No personal disruptions during scheduled hours (calls, music, household interruptions, etc.)
Training
- Product and systems training provided
- Live remote training via Zoom
- 100% attendance required
Compensation
- Hourly pay: $12.00
Benefits
- Health, dental, vision, and life insurance
- 401(k)
- Daily pay option
- Employee Assistance Program
- Gym membership subsidy
- Referral program
- Equipment provided
Happy Hunting,
~Two Chicks…