Bring your customer service skills to one of the world’s largest healthcare solutions companies. Cardinal Health is hiring a Customer Care Representative II to help patients, caregivers, and providers with order placement and support for medical supplies.
About Cardinal Health
Cardinal Health (NYSE: CAH) is a global distributor of pharmaceuticals, a manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50+ years of experience and 48,000 employees worldwide, we’re solving healthcare’s most complex challenges while delivering better outcomes for patients and providers.
Schedule
- Full-time, remote (US-based)
- Training: Monday–Friday, 8:00am–5:00pm EST (mandatory)
- After training: shift bid process; must be flexible to work within 8:00am–9:00pm EST (including some Saturdays)
What You’ll Do
- Answer 60–80 inbound calls daily for new orders, reorders, product info, and customer concerns
- Process orders, verify insurance billing information, and collect payments as needed
- Research and resolve order discrepancies and complaints in a high-volume call center
- Provide order status updates and explain insurance or product details clearly to customers
- Use multiple systems to resolve inquiries while ensuring compliance with regulatory standards
- Maintain professionalism, empathy, and accuracy in all interactions
What You Need
- High school diploma, GED, or equivalent work experience
- 2–4 years of customer service in a high-volume call center preferred
- Prior healthcare or medical supply customer service experience a plus
- Strong communication and active listening skills
- Experience with Microsoft Office and call center systems preferred
- Ability to meet call center metrics (AHT, adherence, QA, speed to answer)
- Remote work experience preferred; must have a private, quiet workspace and meet internet requirements (minimum 25 Mbps download, 10 Mbps upload, hardwired connection required)
Benefits
- Pay range: $15.75–$18.50/hour (based on skills and location)
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- Health savings account (HSA) and flexible spending accounts (FSA)
- 401(k) savings plan with company match
- Short- and long-term disability coverage
- Paid parental leave and healthy lifestyle programs
Be part of a team that connects providers, patients, and communities with life-changing healthcare solutions.
This is a remote opportunity where your service makes a direct impact on patient care.
Happy Hunting,
~Two Chicks…