About the Role
Title: Reservation Sales Professional – Utah
Location: Utah, United States
Job Description:
Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate’s mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!
Role Overview
We are thrilled to bring you on board as an experienced Reservation Sales Professional to provide top-tier, white-glove service to guests of leading hospitality brands. Through inbound call services, you’ll assist prospective guests in planning and booking stays at our customers’ luxurious vacation rentals and independently-owned hotels in sought-after resort destinations. Our customers include some of the most renowned names in hospitality, as well as four & five star-rated hotels such as The Resort at Pelican Hill, Auberge Resorts Collection & Balboa Bay Resort. As a Reservation Sales Agent, you’ll be trained extensively to become an expert on each property, delivering a high-end, seamless booking experience that feels like a true extension of our customer’s reservation teams.
What You’ll Do
- Expect Amazing: Promptly answers voice calls, emails, and other contact channels with the highest level of professionalism. Listens and responds to guest inquiries using a positive, clear speaking voice.
- Training: Receive and embrace sales coaching and training opportunities continually. Maintains a working knowledge of all customers – room types, current service offerings & promotions
- Metrics Driven: Meet or exceed departmental key performance indicators (KPI’s) related to service standards, conversion metrics, and guest satisfaction
- Customer Love: Handle inbound calls professionally and efficiently, providing exceptional customer experience
- Data Entry: Accurately record customer information, interactions, and bookings in the Revinate’s database.
- Product Knowledge: Continuously update your knowledge about company products and services to better assist customers.
- Quality Assurance: Follow established scripts, procedures, and quality standards to maintain consistency and excellence in customer interactions.
- Problem-Solving: Use critical thinking and problem-solving skills to address customer inquiries
- Multi-Tasking: Manage multiple tasks simultaneously, including handling phone calls, responding to emails, and using various software tools.
- Teamwork: Collaborate with team members and other departments to resolve complex customer issues and improve overall customer service.
What You’ll Bring
- 1+ year of experience in reservation sales, group sales, resort services, or a high-volume contact center preferred.
- Sales oriented mindset and motivated to earn commissions, bonuses, incentives, and contests.
- Strong active listening and empathy.
- Proficiency in using software/hardware and systems.
- Ability to remain calm and professional under pressure.
- Willingness to work in a fast-paced and dynamic environment.
- Flexibility in working hours, including evenings and weekends.
- A dedicated high-speed internet connection (minimum upload and download speed required.
- Remote worksite free from undue noise and distractions
- Excellent communication and interpersonal skills.(English)