If you’re great at talking people off the ledge without being pushy, this role is for you. You’ll handle high-stakes cancellation conversations, uncover the real “why,” and help Pros either stay and win or leave with clarity and respect.
About Housecall Pro
Housecall Pro builds software and services that help home service professionals streamline and grow their businesses. Their tools cover scheduling, dispatching, payments, and more, designed to save Pros time and help them scale profitably. They support 40,000+ businesses and are focused on championing Pros to success.
Schedule
- Remote (United States)
- 8-hour shifts scheduled within 5:00am–7:00pm Pacific Time
- 1 Saturday per month required
What You’ll Do
- Own relationships with Pros who are requesting to cancel or are at risk of canceling
- Take live transfer cancellation calls from Support and make outbound calls to at-risk Pros
- Use consultative selling to uncover root causes behind cancellation intent
- Coach Pros through options so they can make informed decisions for their business
- Resolve issues in real time when appropriate and remove blockers to success
- Build a clear 30-day path forward after a save to help Pros realize value
- Follow up after successful saves to ensure Pros are getting the outcomes they expected
- Support billing-related retention efforts, including updating payment info and recovering failed payments
What You Need
- Bachelor’s degree preferred (not required)
- 1+ year of full-time sales or retention experience
- Proven ability to meet or exceed metrics and KPIs
- Strong objection-handling and consultative selling skills
- Empathy, curiosity, and the ability to listen and adapt in real time
- Experience using AI tools to improve quality and efficiency
Benefits
- Medical, dental, and vision insurance
- Life and disability coverage
- 401(k)
- Flexible, take-it-as-you-need-it paid time off plus paid holidays
- Paid parental leave
- Monthly tech reimbursement
- Employee Assistance Program (EAP)
- Compensation: $21.17–$33.60/hour (base + potential performance bonus)
These roles can fill quickly, especially remote ones with performance upside. If retention is your lane and you’re confident in tough conversations, move now.
Be the reason a Pro stays and succeeds.
Happy Hunting,
~Two Chicks…