Job Description
Retention Specialist – Remote Optional
- Full-Time
- West Bend, WI 53095, USARemote Optional
United States
Position Summary:
Retention Specialists are responsible for speaking with members of the USCCA who are looking to cancel their membership. Through needs analysis, the Retention Specialist will work with current USCCA members to overcome objections and reinstate the value of the USCCA membership. The ultimate goal of the Retention Specialist is to retain the caller as a member and fill any additional needs they may have.
Duties/Responsibilities:
- Prevent cancellation of services by offering alternative solutions during inbound calls.
- Develop and implement customer retention strategies to increase loyalty and retain business.
- Be clear, confident, concise and professional on the phone.
- Deepen member relationships through needs assessment.
- Ensure consistent follow up with customers as needed.
- Coach, mentor and train other teammates as needed.
Skill/Ability Requirements:
- High school diploma or equivalent required.
- 1 year+ of retention-specific sales experience preferred.
- Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
- Excellent communication skills with the ability to quickly establish rapport with people.
- Strong conflict resolution skills and able to remain calm in stressful situations.
- Relentless follow-through and ability to balance multiple priorities.
- Posses a high level of professionalism and confidentiality.
- Confident, competitive and dependable.
- Demonstrates the Core Values of Delta Defense, LLC.