About the Role
Retirement Operations-Lead Recordkeeper
locations
United States-Remote
CT-Work@Home, Connecticut
CO-Work@Home, Colorado
GA-Work@Home, Georgia
FL-Work@Home, Florida
View Fewer Locations
AZ-Work@Home, Arizona
MA-Work@Home, Massachusetts
time type
Full time
job requisition id
JR0030657
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity:
Provides service and administrative support to largest/most complex defined contribution plan clients. Trains, coaches and mentors lower level recordkeepers.
Please Note: Work location for this role is FLEXIBLE! This position allows 100% remote work from home . Must work East Coast hours.
The Contributions You’ll Make:
- Answering calls from employers.
- Documenting questions received.
- Researching questions and responding
- Routing work as needed to different teams for processing and or review.
- Submitting tasks for corrections
- Interacting with Money In Payroll team to handle communications for reporting related to payroll processing and other money in activity
- Interacting with the client as needed
Minimum Knowledge & Experience:
- 6+ years defined contribution client service experience
- OMNI 7.4 platform systems experience
- Experience with creating & updating Excel spreadsheets
- Excellent written and verbal communication skills
- Ability to handle multiple priorities
Preferred Knowledge & Experience:
- Bachelor’s degree or equivalent