About the Role
Title: Risk Support Specialist
Location: Remote (domestic USA only)
Job Description:
Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.
Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.
As a Risk Support Specialist, you will be responsible for detecting and investigating suspicious activity on Branch’s platform. You’ll get to use your creativity, intelligence, persistence and positive attitude to establish and grow this critical area of our company’s future.
Responsibilities include, but are not limited to
- Communicate with customers through Zendesk via established processes
- Investigate reports of suspicious activity via manual reviews, and conduct account cleanup as needed
- Direct requests and unresolved issues to appropriate department(s), including escalating cases to Tier 2 Risk Analysts when in-depth review is required
- Maintain internal quality and productivity goals, adhere to internal service standards
- Help to maintain team fraud loss goals
Qualifications:
- Bachelor’s Degree or other education plus relevant experience in financial and risk domain services
- Availability some nights, weekends and holidays may be required
- Ability to work with remote supervision
- Critical thinking and a desire to grow Branch’s risk operations!