Job Description
Rx Clinical Programs Pharmacy Technician
Remote Arizona
Remote Ohio
Remote Texas
Remote Florida
Full time
Description
The Rx Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs, and medication therapy and helps drive the strategy on comprehensive medication reviews. The Rx Clinical Programs Pharmacy Technician Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Responsibilities
The Clinical Programs Pharmacy Technician works with many programs that focus on our member’s wellbeing. Programs may include:
- Medication Therapy Management – MTM consultations with our pharmacists (CMRs) help our members and their providers better manage their medications resulting in improved health outcomes.
- Late-To-Refill (LTR) – Medication Adherence – LTR helps our members stay adherent to their medications, taking them as prescribed, resulting in improved health outcomes.
In this role you will:
- Associates in Clinical Programs work from home in a call center capacity and perform the following:
- Handle Inbound & outbound calls for 8 hours a day (Average of up to 80 calls\day)
- Interact with peers, Physicians, Pharmacist and leadership via telephonic calls, instant messenger and email
- Available to work 8 hour shift (determined based on business need) between the hours of 8A and 8P Eastern Time Monday through Friday
- Multitasking is required (phone & computer equipment provided by Humana)
- Phone (Inbound\Outbound calls)
- Computer (2 screens), keyboard, mouse
- Navigate 5+ applications at once while assisting our members
Required Qualifications
- Must have an active Pharmacy Technician license in Arizona, Texas, Ohio or Florida
- CPhT Certification – PTCB or ExCPT
- Experience as a Pharmacy Technician/Pharmacy Technician in Training OR call center experience in a pharmacy or related call center setting
- Excellent communication skills
- Experience using multiple computer applications simultaneously
- A positive, proactive attitude with a passion for customer service
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- Home Office : a dedicated secure home workspace, and high-speed internet (minimum connection speed of 10m x 1m)
Preferred Qualifications
- Bilingual in Spanish
- Certified Pharmacy Technician preferred
- Mail Order Pharmacy or Retail Pharmacy experience
- Experience working with insurance plans and Medicare