Job Description
Sales Associate, Travel Contact Center (Remote)
Works from Home
Full time
job requisition id 32645
AAA is hiring full-time Travel Contact Center Sales Associate to join our dynamic Travel Call Center Team! Are you an ambitious, sales- driven individual who has a customer focus? Our Travel Sales Associates support member sales and service on multiple levels, by handling incoming calls and/or emails related to commodity travel products such as hotel, air and car reservations. This a great opportunity to join the Travel world and take your career to the next level!
**This is a work from home position; however, candidates must live within our territory in order to be considered**
**Training Requirement: Monday – Friday 9:00 a.m. – 5:30 p.m. for first 5+ weeks. All training is paid!! After training, all work schedules will include ONE weekend day shift.
At AAA, your success is our success. What we can offer you:
- A competitive starting hourly rate of $15.50 – $18.50; depending upon experience, plus a Monthly Incentive Plan, based on your individual performance.
- Computer equipment provided by AAA Club Alliance
- Paid Time Off (almost 4 weeks the first year)
- 8 Paid Holidays
- 401(k) plan with employer match up to 7%
- Comprehensive Benefits Package including, but not limited to, Medical, Dental, Vision and Prescription coverage.
- FREE AAA membership (inclusive of product & service discounts)
- FREE Life Insurance
- Pet Insurance
- Legal Insurance
- Supplemental Insurances
- Paid time off to volunteer
- Tuition reimbursement
- Paid training
- The opportunity to work in an environment where you can see the impact of your contributions on a daily basis!
What you would be doing as a Travel Sales Associate:
- Serve members and clients on the telephone, email, and web chat by providing Air, Car, Rail & Hotel reservations. A concentration on Diamond Elite and Preferred vendor products is required.
- Book and council members on domestic hotels and cars.
- Operates and is familiar with applicable automated airline reservation and ticketing system.
- Provides best possible customer service and meet or exceed established production goals.
What we need from you:
- High School Diploma or equivalent.
- 1 year Retail Sales Experience
- Work experience to include Invoicing.
- Proficiency with computer software programs and internet access.
- Proficiency with Geography.