Job Description
Sales Director – Fraud
Location: United Kingdom
100% Remote (UK)
Leading Go-to-market for our new Payment Fraud solution, selling to tier 1 banks and FIs.
THE TEAM
The Form3 Specialist Sales team is responsible for maximising the market penetration of the Form3 product catalogue in the geographies where we operate. Working closely with the market-specific Customer Success teams globally, the team provides customer-facing product & domain expertise to the world’s largest banks and financial institutions, Tier 2/3 Banks and emerging fintechs. This is a newly created team within Form3 to build on our success in existing markets and play a key role in emulating that success as we expand into new territories.
Specialist Sales is a team of payments enthusiasts, deep domain experts, deal closers and relationship builders who find win/win outcomes, as opposed to just shifting units. We’re a close-knit group with a very open and direct communication style. We have a collaborative and personal approach to selling, where sharing ideas both externally and internally is key to our success. The team has a flexible working policy with an emphasis placed on ‘what you do’ and ‘why you do it’, as opposed to ‘when you do it’!
THE ROLE
As a Senior Fraud & Financial Crime Sales Specialist you will be a subject matter expert for both customers and Form3’s internal teams. You will be key member of a rapidly growing new line of business helping customers fight fraud and financial crime.
Working closely with our Product team you will gain in-depth knowledge of the Form3 proposition, enabling you to engage with prospective customers to demonstrate the benefits of the Form3 services, directly enabling the Customer Success teams to add these services to new and existing client relationships. You will play an important role in defining the go-to-market product messaging, having worked with our Product team to define the optimal offering for the market.
The Sales Specialist will be focused on maximising the commercial success of their products through closing new business with both existing customers and prospects while being a highly visible spokesperson for Form3 in the area of fraud and financial crime.
The successful candidate will:
- Be a customer-facing subject expert on payment fraud and financial crime
- Develop and nurture relationships with prospects and customers from the initial call through to their running live services
- Respond to inbound enquiries, introducing the business and managing interactions with the customers, initiating, and managing the sales process
- Work with our Customer Success and Product teams to formulate a strategic approach to ensuring our customers will receive maximum value from their payment fraud solutions
- Act as primary stakeholder into the Product Business
- Guide and introduce innovative detection strategies to reduce financial losses, maintain compliance and ensure excellent customer experience
- Provide thought leadership and strategic direction for corporates and banks related to fraud strategy
- Lead strategic customer workshops to share insight in market trend and advocate best practice
- Identify opportunities for broader solutions with customers in our fraud & financial crime portfolio
- Collaborate with our Market focused account teams to ensure we have clear and well communicated account plans and target strategies for customers
- Work with and contribute to our global and regional product teams roadmaps
- Drive market communications, sales campaigns and promote company news across social media channels
- Represent Form3 at industry events
WHAT WE’RE LOOKING FOR
We are looking for a Senior Fraud & Financial Crime Specialist with a strong product knowledge and sales background from the banking, payments, financial crime, payments and/or technology space who has experience selling complex fraud and/or data solutions to banks and financial institutions.
- 5+ years relevant experience in payment fraud technology, consultancy or advisory
- 5+ years’ Customer Success / Sales / Business Development experience
- Strong sales track record, proven history of achieving new business sales goals in Payments Fraud/Technology
- Worked in enterprise product sales, with long and complex sales cycles across multiple stakeholders
- A good network/market presence within the Banking/Financial Services market
- Proven background in understanding fraud data and implementing strategies to improve fraud detection results
- Knowledge of SWIFT, Payment systems, Open Banking
- Understanding and use of fraud detection, Sanctions, AML, case management solutions
- Strong networking experience, in particular representing businesses at Events/Speaking panels
BENEFITS
- 30 days annual leave plus public holidays
- Remote friendly environment
- Remote working equipment allowance
- Health and wellness allowance
- Flexible working arrangements
- Learning days, Udemy and educational reimbursements
- Primary caregiver leave