About the Role
Title: Sales Order Coordinator
Location: Virtual Office United States
Job Description:
C1 Company Overview
C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it’s digital, we connect our customers to it — from phone systems and hardware to computer networks, application development, managed solutions and more. And we’re 100% passionate with designing, implementing, managing and supporting our customers’ every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice — your #1 choice — is C1.
Overview
Summary:
The Sales Order Coordinator (SOC) will have the responsibility for strengthening relationships and increasing revenue within C1’s existing customer base. Individual must be capable of strategic, solution-based selling, offering our entire portfolio of applications. We are looking for a creative, high energy, driven individual with knowledge of technology and a strong ability to execute desired sales objectives and goals. Ideal candidate must have superb communication and listening skills. Our objective is to develop SOCs that are sharp and determined with a focus on winning, with a commitment to integrity and keeping our client’s needs and business goals first and foremost.
Location:
This is a work-from-home position open to candidates in the Western U.S. (Pacific/Mountain Time).
Responsibilities
Essential Functions
- Collaborates with Manager, Sales Support, Sales Directors, Account Executives & Solution Architects to determine strategic sales approaches
- Establishes and maintains an ongoing rapport with existing and potential customers
- Provides excellent Customer Service by responding to information requests, troubleshooting account issues or order management issues
- Completes customer order management, including, working within the CRM system, preparing customer order for placement by providing an accurate package to colleagues utilizing the order checklist, corresponding with AE, Procurement, Project Management and the Customer throughout the sales cycle and delivery process
- Maximizes deal profitability by leveraging OEM programs and promotions
- Uses manufacturer tools to secure and maintain deal registration and/or special pricing
- SOC will provide joint effort with AE and Regional Renewal Manager to follow the T-Minus schedule and keep the CRM Contract Renewal Dashboard up-to-date
- SOC will send SO/SOW/any other customer facing docs to AE for review
- Ensures if AE is out of pocket, SSS can assist with sending out information to customer per AE request but keeping AE main point of contact with customer
- Ensures order accuracy and orders are in line with C1’s best practices; margin percentages, discounts and integrity using C1’s boking policy
- Keeps well informed on industry changes, participates where possible in organizations directly involved with our prime markets, and continually works to improve sales knowledge
- Keeps current on company policies, procedures, and objectives, clarifying them with Director when and if questions arise, and is always prepared to accurately discuss these policies to our customers
Additional Specific Duties and Responsibilities
- Operates during end of month, end of quarter, end of year for C1’s strategic manufacturers as needed to ensure all orders are processed promptly
- Backs up and assists other POD or regional team members when order queue is high or as needed for PTO coverage
- Attends internal and external training classes to ensure technical expertise on products and solutions and order process continues to grow
- Works with Director on task forces and internal projects as requested and when appropriate.
- Looks for process improvements and brings those ideas forward as appropriate to their manager
Qualifications
Required Qualifications
- Bachelor’s degree or equivalent in a business-related subject
- 1 – 3 years sales/business experience
- Proficient with Microsoft Office Suite
- Ability to work in a fast paced, high volume, challenging environment
- Excellent communication and organizational skills
- Self-motivated, with high energy, operates with urgency
- Ability to work independently and part of a team
- Strong problem identification and resolution skills
- Proficient in in 3rd party manufacturer tools, business processes and sales engagement models
- Knowledge of the public sector strongly preferred
- Salesforce and NetSuite experience strongly preferr