Job Description
Title: Sales Support II
Location: Dallas, Texas, United States
Remote
Full time
At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
You will work directly with our C&I Key Account Managers to effectively manage and grow an existing sales territory. You will strategize with the Key Account Manager to gain additional share of wallet from our customers. You will also work with KAMs to add value and resolve issues for our customers.
Key Responsibilities
- Prospect and identify new leads and opportunities within current customer base.
- Build and maintain relationships with current customers.
- Work with contractors and vendors to manage on-site repairs and improvements.
- Collaborate with internal stake holders to resolve customer issues related to pricing, billing, and service.
- Creating route cards and set-up fleet fueling accounts including bar codes.
- Support KAMs in setting up new Ship To locations in back-office system(s).
- Work with equipment department & vendors to assure tanks are set up and labeled properly.
- Assist KAMs with temporary tank placements.
- Follow up via phone call or text Day after delivery.
- Confirm delivery schedule, delivery hours / correct POC info.
- Visit customers.
- Support KAMs with fuel quality issues & product sampling when needed.
- Deliveries for Emergency small package lubricant/DEF.
- Performs other related duties, tasks, requests, and directives issued from leaders as required.
Requirements, Competencies and Certifications
- Strong analytical and problem-solving skills.
- Motivated and able to work with limited supervision.
- Excellent verbal and written communication skills, with a commitment to delivering superior customer service.
- Attention to detail and ability to meet strict deadlines.
- Ability to be a team player in a fast-paced environment.
- Exceptional organizational skills with ability to multitask.
Minimum Education & Experience
- Bachelor‘s degree Preferred.
- 1 to 3 years of experience in a customer facing role.