Job Description
Sales Team Lead (Customer Success)
ANYWHERE /
OPERATIONS CUSTOMER SUCCESS /
REMOTE – INDEPENDENT CONTRACTOR
About Us
At The/Studio, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.
Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.
All roles at The/Studio are 100% remote from anywhere in the world, as long as you have all your tools, and a fast, stable internet connection!
The Role
We are looking for a smart, creative, and ambitious individual to help us achieve our goals. As a Sales/CS Team Lead, you’ll be leading a team of Customer Success Representatives to grow The/Studio’s customer base and provide the best customer experience. You’ll play a key role in building our team and helping us set, drive, and execute on our ambitious revenue goals.
This position is 100% remote from anywhere in the world.
What You’ll Do:
- Lead a team of Customer Success Representatives and set the tone by fostering a culture of excellence, hard work, creativity, and accountability.
- Analyze the team’s productivity and quality, and identify areas for improvement to ensure that targets are met.
- Recommend and execute initiatives to improve the team’s performance, while ensuring you build on each Customer Success Representative’s unique strengths.
- Handle escalations and resolve our most challenging and complex problems.
- Manage special projects to help our most valuable customers and unlock growth.
- Work closely with our Senior Sales Manager to make sure KPIs and goals are met.
- Plan and present reports on KPIs, strategy, and monthly initiatives to increase the market share.
- Take ownership of The/Studio’s growth and do whatever it takes to get the job done.
What We’re Looking For:
- At least 3 years of relevant experience in sales and customer service (chat, phone calls, emails) with experience in managing a team.
- Strong sales background. Experience in full sales cycle, coaching sales teams at a growth stage B2B/B2C. Startup and E-Commerce experience is a plus.
- Strong written and verbal skills in English.
- A great motivator and a career champion that invests in coaching and development.
- Self-starter. Resilient, optimistic, and possesses a growth mindset.
- Solution-oriented and excellent customer handling skills.
- Knowledge in CRM platforms and Google Suite is a plus.
- Available to work US time
- Must be ready to work remotely (own laptop/PC with at least 8GB RAM, own headset and webcam, fast and stable internet connection at home).