Job Details
Remote Type
Fully Remote
Position Type
Full Time
Salary Range
$15.00 – $17.00 Hourly
Job Shift
Day
Job Category
Telecommunications
Position Details
CONSULTANTS IN GASTROENTEROLOGY, P.A.
JOB DESCRIPTION
JOB TITLE: Phone Scheduling Representative
IMMEDIATE SUPERVISOR: Scheduling Supervisor
MINIMUM QUALIFICATIONS:
Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
Ability to make decisions and solve problems
Ability to work in a fast-paced environment and multitask
Communicate clearly and proficiently
Maintain a quiet workspace to protect patient privacy
REQUIREMENTS:
High school diploma or GED certificate
Excellent communication skills
Good computer skills
Strong ethical and moral character references
DUTIES AND RESPONSIBILITIES
I. Communication
Communicates effectively and professionally with patients, visitors, physicians, and co-workers
Interacts with others in a positive, respectful, and considerate manner
Conducts self as a positive role model and team member
Respects patients’ rights to privacy, dignity, and confidentiality
II. Duties
Schedules procedures, tests, and appointments as directed and communicate proper instructions or information to patient accurately
Document accordingly all appointments scheduled and any pre-certifications required
Ensure demographic information is current with each interaction to maintain the most up-to-date patient information
Answers calls and communicates effectively with patients, other physician offices, and staff regarding questions, concerns, and general scheduling inquiries
Follows procedure for schedule changes (e.g., cancellation, rescheduling) to ensure a smooth flow of physician schedules and reduce errors
Takes and returns messages as needed during assigned time as directed by management
Other duties as assigned
III. Job Quality Requirements
Accuracy
Attention to detail
Timeliness
Organization
Little supervision needed to accomplish tasks
IV. Dependability
Attendance
Punctuality
Ability to follow instructions
Ability to meet deadlines
V. Physical/Mental Requirements
Visual and auditory acuity for frequent use of computer and telephone and occasional use of other office equipment
VI. Regulatory
Abide by OSHA and HIPAA regulations.