Scheduling Representative

by | Oct 12, 2022 | Uncategorized

Job DetailsRemote Type

Fully RemotePosition Type

Full TimeSalary Range

$15.00 – $17.00 HourlyJob Shift

DayJob Category

Telecommunications

Position Details

CONSULTANTS IN GASTROENTEROLOGY, P.A.

JOB DESCRIPTION

JOB TITLE:  Phone Scheduling Representative

IMMEDIATE SUPERVISOR:  Scheduling Supervisor

MINIMUM QUALIFICATIONS:

  • Cooperative work attitude toward co-employees, management, patients, visitors, and physicians
  • Ability to make decisions and solve problems
  • Ability to work in a fast-paced environment and multitask
  • Communicate clearly and proficiently
  • Maintain a quiet workspace to protect patient privacy

REQUIREMENTS:

  • High school diploma or GED certificate
  • Excellent communication skills
  • Good computer skills
  • Strong ethical and moral character references

DUTIES AND RESPONSIBILITIES

I.     Communication

  • Communicates effectively and professionally with patients, visitors, physicians, and co-workers
  • Interacts with others in a positive, respectful, and considerate manner
  • Conducts self as a positive role model and team member
  • Respects patients’ rights to privacy, dignity, and confidentiality

II.    Duties

  • Schedules procedures, tests, and appointments as directed and communicate proper instructions or information to patient accurately
  • Document accordingly all appointments scheduled and any pre-certifications required
  • Ensure demographic information is current with each interaction to maintain the most up-to-date patient information
  • Answers calls and communicates effectively with patients, other physician offices, and staff regarding questions, concerns, and general scheduling inquiries
  • Follows procedure for schedule changes (e.g., cancellation, rescheduling) to ensure a smooth flow of physician schedules and reduce errors
  • Takes and returns messages as needed during assigned time as directed by management
  • Other duties as assigned

III.  Job Quality Requirements

  • Accuracy
  • Attention to detail
  • Timeliness
  • Organization
  • Little supervision needed to accomplish tasks

IV.   Dependability

  • Attendance
  • Punctuality
  • Ability to follow instructions
  • Ability to meet deadlines

V.    Physical/Mental Requirements

  • Visual and auditory acuity for frequent use of computer and telephone and occasional use of other office equipment

VI.   Regulatory

  • Abide by OSHA and HIPAA regulations.

APPLY HERE

468