About the Role
Scheduling Specialist, Full-Time
Nationwide
Hours:
Monday-Friday: 1:00-10pm CST
**Saturdays 9-3pm CST Rotating Saturdays (2/month)
Who we are:
Bend Health is revolutionizing the treatment of mental health conditions for kids and teens. Our innovative technology achieves better outcomes and leads to happier, healthier lives while ensuring stigma, costs, and logistics are no longer barriers. Come and be part of a fun, collaborative, supportive, motivated, and data-driven team that’s creating the first scalable and integrated model in mental healthcare for kids and teens. Help us shape the future of pediatric mental health and bend the healthcare system to work better for everyone.
Today’s world can be intense and stressful, and it’s taking an unprecedented toll on kids, teens, and families. Bend Health Coaching Services are designed specifically to extend more helpful resources to more families who need help managing the ups and downs of everyday life. As the research shows, mental health coaching is an effective way to manage emotions, challenge negative thinking, and reduce stress and anxiety.
We are looking for a full-time, Scheduling Specialist passionate about whole-person, whole-family mental health care to join our clinical team. This position reports to the Director of Care Ops..
What you’ll do:
- Member scheduling related activities for across all services
- Lead and manage ad hoc scheduling requests such as provider late cancellations, no-shows, bulk provider reassignments, ensuring coverage for members
- Assign new providers to bend platforms
- Lead the scheduling priority work queue, update providers on necessary activities to ensure members adhere to the care schedule.
- Lead and drive scheduling related platform implementations, improvements, and processes.
- Assist in coordinating provider Paid Time Off requests, ensuring members have coverage for outages.
- Manage calendar activities and appointments as necessary.
- Participate in training on our proprietary curriculum and collaborative care model
Who you are:
- Bachelor’s in a psychology related field (unlicensed) or certified coach with experience in mental health
- Tech-savvy and comfortable with high volume workloads
- Organized, detail oriented and excited by a dynamic environment
- Warm and engaging
- Passionate about helping kids and teens achieve goals
- Bilingual abilities are preferred